Please be advised call volumes have greatly increased during the virus outbreak and we are doing our best to keep wait times and call back response times down to a minimum.
You can also email us at customersupport@mcoa.com
or click the button below to fill out the customer service form and a customer service
representative will get back to you as soon as possible.
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Testimonials
MCA goes above and beyond when providing service to our plan members and our internal benefit management team. Whenever we need help MCA is there to answer our questions, solve problems and help navigate us to improved health plan performance. The knowledge, experience and integrity MCA delivers in their service to our organization is unprecedented in the industry.
Darrell Leonard, Paramont Manufacturing on MCA
Using Teladoc is fast and easy. It only took a few minutes to set up my account. I called and within 5 minutes a doctor was calling me back. He asked about my symptoms, how long I had been sick, and any drug allergies. I was able to get a prescription for antibiotics and cough medicine without waiting forever at an urgent care facility or the emergency room. The best part for our plan is that there are no co-pays when we utilize Teladoc!
Tammy Gilbert Russell County School Board on TeleDoc
As a large regional healthcare system, in addition to being one of our areas largest employers, we require absolute accountability and rapid response from our third party administrator. MCA not only meets but exceeds expectations through their constant attention to our unique needs and their personal support of our members. MCA is the perfect partner in helping our large company provide personalized benefit service for our ever-growing employee family.
Hamlin Wilson - Wellmont Health Systems on MCA
I knew I had a sinus infection and I felt miserable. Unfortunately, there was no way I had time to leave work and go sit in an urgent care clinic for a couple of hours. I went to Teladoc.com and requested to speak with a doctor. The doctor returned my call 5 minutes later. We talked for a short while about my symptoms and he said he would call me in an antibiotic to my pharmacy. Five minutes later I got an email notice that my prescription had been called to my pharmacy. I picked my Rx up on my way home from work. How wonderful that it only took me ten minutes to get on the road to recover. Additionally I, didn't have to pay a co-pay I didn't have to take any time off from work. What a great service!